Return and Refund Policy
Last Updated: October 23, 2026
Thank you for shopping at My AV Shop, your trusted source for LifeLock PC Protection in USA, Norton 360 Antivirus for PC in USA, and other premium antivirus software in USA solutions.
The following terms apply to products purchased from us, including LifeLock Identity Theft Protection USA, Norton 360 Security Suite in USA, and PC protection software USA.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
- Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to My AV Shop.
- Goods refer to the digital products offered for sale on the Service, including antivirus software for multiple devices USA, digital software license keys, and secure online VPN USA.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to My AV Shop, accessible at www.myavshop.com.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation and Refund Rights
You may request a refund within 30 days of the purchase date, subject to the conditions outlined in this policy and applicable law.
For digital products, the 30-day refund period begins on the date of purchase.
To exercise Your right to request a refund, please inform Us by:
Please include Your order number, the email address used for the purchase, the product name, and the reason for Your refund request.
Approved refunds will be processed to the original payment method within 14 days of approval, subject to payment provider processing times and applicable law. We will not charge You a refund processing fee.
Conditions for Refunds
To be eligible for a refund, please ensure that:
- The digital product was purchased within the last 30 days.
- The digital license key has not been activated, redeemed, or used, except where a refund is required by applicable law or the product is defective, invalid, or not as described.
- You provide valid proof of purchase, including Your order number and the email address used during checkout.
Digital keys that have already been activated or redeemed are generally not eligible for refunds, except where required by applicable law or where the product is defective, invalid, or not as described.
If a purchased key is invalid, does not work as described, or cannot be activated due to an issue attributable to Us, please contact Our support team for assistance, a replacement, or a refund, as appropriate.
Discounted and promotional digital products are eligible for refunds under the same conditions as regular-priced products, unless a specific restriction is clearly disclosed before purchase and permitted by applicable law.
We reserve the right to verify refund requests and investigate suspected fraud or misuse, subject to applicable law.
How to Request a Refund
To request a refund, please email Us at online@myavshop.com with the following information:
- Your order number.
- The email address used for the purchase.
- The product name.
- The reason for Your refund request.
Our support team will review Your request and inform You of the outcome. If approved, the refund will be processed to Your original payment method within 14 days of approval, subject to payment provider processing times and applicable law.
Contact Us
If You have any questions about Our Return and Refund Policy, please contact Us:
